No return or refund. Cacao Source is not responsible and cannot accept returns based on customs fees being too high or unresponsive to customs requests. Please check into the fees and requests before ordering.
We do not do return or refund for melted cacao (it happens rarely during the shipment process and does not affect the quality of the cacao), for unconsistant cacao (we offer an artisanal cacao produced by women collectives, we do not offer the consistancy that a machine may offer) which means the taste and appearance may vary.
We are shipping through DHL. The shipment cost is included in price and will be delivered at your home. All orders are shipped from Guatemala and processed within 14 days. Typically, you will receive your order within 3-7 business days after the shipment date. It may take up to 3 weeks before arrving at your door. Note that this is artisanal cacao and works on seasonal harvests, delays of production may happen and your will be advise if processed exceed 2 weeks. Customs fees are not included, please be informed about the customs policies of your country before placing your order, especially for Europeans and Canadians. Cacao Source is not responsible and cannot accept returns based on customs fees being too high or unresponsive to customs demands. Please check into the fees and demands before ordering. Contact us directly for any questions
